Return and Exchange Policy

Return and Exchange Policy


Web Order Returns and Exchanges

If an item isn't working out for your dog or cat, or you think that you've received a defective item, or you've received an item in error, please email us at or call us at (970) 925-5848 and we'll do our best to help! Remember that pets should be supervised when playing with toys, as no toy is completely indestructible. All returns, including toys, must be in new condition and original packaging to receive full credit.



Returning Items for Refund or Store Credit

Orders placed online can be returned to our store at the address below. We will gladly accept returns for a full refund with receipt and in new condition within 30 days of purchase. Between 30 and 60 days, refunds will be issued as store credit.


Mailing Address

C.B. Paws
Attn: Returns Department
420 East Hyman Avenue
Aspen, CO 81611


Shipping Your Return

When shipping your return be sure to include a copy of the packing slip and to use a reputable shipper that provides tracking as we are not responsible for lost or damaged return shipments. Please allow 2 weeks for processing and the credit for your items to be applied to your account. Original shipping and processing fees are nonrefundable. Return shipping expenses are to be paid by the customer.



Rapidly Changing Inventory

Due to our rapidly changing inventory, C.B. Paws ( does not recommend exchanges for online purchases. To guarantee that the items you like are in stock, we recommend placing a new order online and sending the returned items back to us for a refund. If you would prefer to send an item back as an exchange, you will be notified of additional charges and shipping fees.



Refused Orders

Orders that are refused at the time of delivery will not have the original shipping charges refunded and may be subject to additional shipping or restocking fees. To be eligible for credit all returns must be delivered to the Mailing Address listed above.